Privacy Policy

1. Information We Collect

ShopWinneba.com ("we", "us", "our") collects the following types of information when you use our Platform:

• Personal Information: Name, email address, phone number, delivery address, and other information you provide when creating an account, placing an order, or contacting us.
• Payment Information: Mobile Money number and transaction references. We do not store your Mobile Money PIN or full bank account details.
• Order Information: Products purchased, order history, delivery preferences, and communication related to your orders.
• Device Information: IP address, browser type, operating system, device type, and unique device identifiers when you access our Platform.
• Usage Information: Pages visited, time spent on the Platform, search queries, products viewed, and other interaction data.
• Communication Data: WhatsApp messages, phone calls, and emails exchanged with our customer support team.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process Orders: To fulfill your purchases, process payments, arrange delivery, and send order confirmations and updates.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance via WhatsApp, phone, or email.
• Improve Our Services: To analyze usage patterns, improve the Platform, develop new features, and enhance user experience.
• Communication: To send you order updates, promotional offers, newsletters, and important notices about our services. You can opt out of promotional communications at any time.
• Security: To detect and prevent fraud, unauthorized access, and other illegal activities on the Platform.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes in Ghana.

3. Data Storage & Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.

Your data is stored on secure servers with restricted access. We use encryption for sensitive data transmission and regularly review our security practices.

We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are retained for a minimum of 6 years for accounting and legal purposes.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach that affects your personal information.

4. Cookies & Tracking

ShopWinneba uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our Platform.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function properly, including maintaining your session, shopping cart, and security features.
• Analytics Cookies: Help us understand how visitors use the Platform, which pages are most popular, and how users navigate between pages.
• Preference Cookies: Remember your settings and preferences, such as language and location, to provide a personalized experience.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

5. Third-Party Sharing

We do not sell your personal information to third parties. We may share your information with the following parties only as necessary:

• Sellers: We share your name, delivery address, and phone number with sellers to fulfill your orders.
• Payment Processors: Mobile Money providers (MTN, Vodafone, AirtelTigo) process your payment transactions securely.
• Delivery Partners: Delivery riders receive your name, phone number, and delivery address to complete deliveries.
• Service Providers: We may use third-party services for hosting, analytics, customer support tools, and SMS/notification services.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation in Ghana.

All third parties who receive your data are required to handle it in accordance with applicable data protection laws and this Privacy Policy.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal retention requirements.
• Opt-Out: You can opt out of promotional communications by contacting us or using the unsubscribe option in our messages.
• Data Portability: You can request your data in a commonly used, machine-readable format.
• Complaint: You have the right to lodge a complaint with the relevant data protection authority in Ghana.

To exercise any of these rights, contact us via:

WhatsApp: 0548 544 533

Email: support@shopwinneba.com